Shipping, Return & Exchange Policy

✨ Shipping, Returns & Exchanges Policy

At Kefi Jewelry, every piece is handcrafted with care, using the finest ethically sourced diamonds, gemstones, and gold. We want you to love your purchase and feel completely confident when shopping with us. Below, you’ll find detailed information about our shipping, exchange, and returns policies.

📦 Shipping

Production & Processing Times

Our jewelry is handcrafted to order, ensuring the highest quality.

  • Ready-to-ship jewelry: Dispatched within 10–14 business days.
  • Rings & custom-engraved designs: Require 15–20 business days for crafting and personalization.
  • Once your order is ready, you’ll receive an email with your tracking number.

Shipping Options & Rates

We ship worldwide with trusted couriers like FedEx and DHL, ensuring speed, safety, and reliability.

GCC & Lebanon

  • Complimentary shipping on all orders over $650.
  • Orders under $650 → $20 fee.
  • Duties and taxes are included.

International Orders

  • Complimentary shipping on all orders over $1,000.
  • Orders under $1,000 → $35 fee.
  • Duties, VAT, and import taxes may apply and are the responsibility of the purchaser.

Duties, Taxes & Customs

  • GCC & Lebanon: Duties and taxes are included in your purchase price.
  • Other international destinations: Duties or VAT may be collected by FedEx or DHL prior to delivery.
  • KEFI Jewelry cannot be held responsible for packages returned due to unpaid duties or VAT.

Delivery & Security

  • All jewelry is shipped fully insured until the moment it is delivered.
  • A signature is required upon delivery for your security.
  • Packaging is discreet for safety while reflecting Kefi’s luxury experience.

Special Notes

  • We do not ship to P.O. boxes or military addresses.
  • If you need expedited shipping or special arrangements, please contact us before placing your order.

🔄 Exchanges

We want you to love your Kefi Jewellery. If you’re not completely satisfied, we offer store credit exchanges to help you find the perfect piece.

Eligibility

  • Exchanges are accepted within 7 days of receiving your order.
  • Items must be:
    • Unused and unworn
    • In original packaging
    • With all tags intact
    • Undamaged

Process

  • Contact us at info@kefijewelry.com with your name, invoice number, phone number, and delivery address.
  • Please include the reason for your exchange request.
  • Carefully package your item to prevent damage in transit.

Responsibilities

  • You are responsible for all shipping costs, taxes, and duties related to exchanges.
  • Once received, items are inspected. If they do not meet the criteria, we reserve the right to refuse the exchange and return the item to you.

Exclusions (Final Sale)

  • Custom pieces: including initials, names, made-to-order designs, and engraved items.
  • Sale or clearance items.

❌ Returns

  • We currently offer store credit only for eligible exchanges.
  • Cash or card refunds are not available.

📩 Contact Us

Our team is here to ensure your Kefi experience is seamless. If you have any questions about shipping, returns, or exchanges, please contact us:

Email: info@kefijewelry.com